Delivery Information

UK DELIVERY - £10.00

UK delivery is by Royal Mail ‘Special Delivery’ Service, this service requires a signature for delivery. Please ensure you choose a delivery address where someone will be present to sign for the package.

EU DELIVERY - £10.00

Delivery within the EU costs £10 and is delivered by the Royal Mail 'International Signed For' service. Delivery is normally within 5-7 working days of despatch and parcels need to be signed for. Please state a delivery address where someone will be present at the time of delivery.

REST OF WORLD DELIVERY - £20.00

Delivery outside of the UK and EU costs £15 and the Royal Mail 'International Signed For' service is used. Delivery is usually within 7-10 days and a signature will be required at the point of delivery.

Please note, duties and taxes incurred at the point of entry to the destination country are the responsibility of the customer.

PACKAGING

All orders are put in our own Jewel Thief boxes and tied with a black satin ribbon.

DELAYED OR LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. We will try and help you to track the delivery if you prefer. We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) – unfortunately this is due to Royal Mail’s policy - it is only then when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

J.T Gallery Ltd cannot be held responsible for goods that are lost or delayed in transit.